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Online Payment

Why are there mistakes on the system? - My child is showing as having been charged for a meal they did not have.

As this system is live, any changes we make you can see instantly. Therefore you will see dinners registered on the morning before they have eaten the meal. From time to time, mistakes are made, children go home ill, or are on school visits and we simply ask that you if you spot an error, please let us know and we will rectify any mistakes. Please allow us until the end of the day to make any changes to dinner payments before contacting us.

Why does the 'Booking' tab not work for school meals?

Some schools ask all parents to 'book' exactly when and what their child is going to eat for their school meal. We have never done this and value the flexibility that enables parents to decide on a morning before school whether their child should have a dinner. Therefore the 'Booking' tab in ParentPay is not active and parents can only pay for meals on the system. Please see the school specific information section where you can click on the link to the menus for your information. Please ensure your child knows whether they are having a school meal or packed lunch each day so they can tell the teacher at morning registration.

When should I pay my child's dinner money?

Dinner money can be paid as and when necessary to keep your account in credit. There is the flexibility to pay weekly, termly or as you choose to suit you. Meals must be paid for in advance.

How do I pay for clubs?

Puffins Clubs are now all on ParentPay and you can pay half termly in advance for as many sessions as you wish when bookings open, usually a couple of weeks before we break up in preparation for the next half term. See the school newsletter for the latest information or go to the school clubs page on the website to find out which clubs are running, prices and a booking form when it is issued. Payment will be requested by ParentPay once bookings have been received and confirmed in the office.

I have been sent a password and user name for each of my children. Can I put them both on the same account?
  • Activate and login to the account you want to add your other children to, this will become the only account you use in future.
  • Click on the 'Add a child' tab on the home page.
  • Enter the username and password provided in any other activation letter (or existing username and password if already activated).
  • Then click 'Search'. Your child's name will be listed on screen.
  • Click 'Add to my account'.
  • On your homepage, you should now see an additional tab for the child you have added to the account

Repeat this process for any other children you wish to add to your account - up to a maximum of 6 children in a single account.

How can I use ParentPay if I do not have internet access?

There is a dedicated laptop in school which you can use for ParentPay payments. If you would like help with any aspect of the system then please let us know.

Latest News

21st Feb - We were delighted to welcome a member of the Ely Diocese team into school today as we again embark on Bishop Stephen's Lent Challenge.

19th Feb - Welcome back to school, open today for spring half term 2, to pupils, parents and visitors.

9th Feb - School is now closed for half term. We look forward to welcoming pupils, parents and visitors back to school on Monday 19th February. Happy Half Term!

9th Feb - Our Headteachers' Awards Collective Worship yet again showcased the talents of our pupils both with the live music and the awards to celebrate learning.

9th Feb - Congratulations to our Holland's cup winner today, who was awarded this because of her increased confidence to try out playing new pieces of music on the piano.

7th Feb - Thanks to the Post Office staff in Orwell who enabled Ash class to purchase their stamps as part of their project work.

6th Feb - Safer Internet Day. Pine class reported that 'In class, we thought about and discussed what emotions we'd feel if different things happened to us online and we created a 'wanted' poster for a good online friend.' Please do see the website for more information about staying safe online.

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